Track Your Order
Stay updated on your delivery every step of the way. Please read our tracking and delay policy carefully — some circumstances are entirely beyond our control.
How to Track Your Order
01Once your order has been dispatched, you will receive a tracking number via SMS and/or email. Follow these steps to locate your shipment:
A tracking number and courier name will be sent to you within 24–48 hours of dispatch from our Karachi warehouse.
Go to the official tracking portal of the assigned courier (e.g. TCS, Leopards, M&P, DHL, FedEx) and enter your tracking number.
Use the courier's portal for real-time updates. Tracking information may take up to 24 hours to appear after your number is issued.
If tracking shows no movement for more than 5 business days, contact us via WhatsApp with your order number and we'll investigate on your behalf.
Understanding Your Order Status
02Here is what each status in your tracking means:
Your order has been placed and is awaiting processing. You will be contacted for confirmation within 24 hours.
Your item is being quality-checked, documented on video, and packed securely in our warehouse.
Your order is on its way. For international orders, this includes air freight and ground handling at the destination country.
Your parcel is being processed by customs authorities. This stage is entirely outside our control and can take additional time.
Your order is with the local courier for final delivery. Ensure someone is available at the delivery address.
Expected Delivery Timeframes
03- 🇵🇰 Within Pakistan (Karachi): 3–4 business days after dispatch
- 🇵🇰 Other Cities in Pakistan: 4–7 business days after dispatch
- 🌍 International Orders: 10–15 business days after dispatch — may vary by country
- 📅 All timelines are in business days only — weekends, public holidays, and Sundays are excluded
- 🛍️ During sale periods or peak seasons, dispatch and delivery may take longer than usual
Delays Beyond Our Control
04Fresh Fashion Fit fulfils every order promptly and responsibly. However, once a shipment leaves our warehouse and is handed to a courier, certain delays may occur that are entirely outside our control. We are not liable for delays caused by any of the following:
International parcels may be held by customs authorities for inspection or documentation verification.
Border closures, trade restrictions, political instability, or international sanctions affecting shipping routes.
Floods, storms, earthquakes, or severe weather conditions disrupting logistics and courier operations.
Flight cancellations, cargo backlogs, or operational disruptions at airports and freight hubs.
Strikes, staffing shortages, or system failures within the courier company's own network.
Government-imposed inspections, tariff changes, or import duty assessments that delay clearance.
Delays caused by inaccurate or incomplete shipping details submitted at checkout by the customer.
Global or regional health crises, quarantine enforcement, or pandemic-related logistics restrictions.
Our Commitment: In the event of a known delay, we will proactively notify you via WhatsApp or email. However, we are unable to guarantee specific delivery dates once a parcel is in the custody of a third-party courier or held at customs. We will always do our utmost to assist — but we cannot be held responsible for forces beyond our control.
Liability Limitations
05Fresh Fashion Fit's responsibility ends at the point of handover to the courier. We are not liable for delays, losses, or damage caused by third-party courier services, customs authorities, or any force majeure event. Once proof of dispatch is issued to the customer, the shipment timeline is governed by the courier's own terms and conditions.
- 🚫 We do not offer refunds for orders delayed due to customs, courier issues, or geopolitical circumstances.
- 📦 If a parcel is returned to sender due to failed delivery attempts or refusal, re-shipping costs are fully borne by the customer.
- 🔍 If a parcel is marked "Delivered" by the courier but not received, the customer must file a claim directly with the courier. We will assist with documentation where possible.
- ⏳ Repeated or abusive contact demanding compensation for courier-caused delays will not be entertained and may result in future order restrictions.
- 🌐 International customers are solely responsible for any import duties, taxes, or customs fees charged by their country's authorities upon arrival of the parcel.
Lost or Missing Parcels
06A parcel is officially considered lost in transit only after the following conditions are met:
- 📅More than 30 business days have passed since the dispatch date for international orders, or 14 business days for domestic Pakistan orders.
- 📡Tracking has shown no movement or update for at least 10 consecutive business days.
- 📞The customer has contacted us within the above window — claims raised after 45 days of dispatch will not be entertained.
If all conditions are met, we will open a formal investigation with the courier. Resolution (replacement or store credit) will be offered at our sole discretion, subject to the outcome of the courier's investigation.
Abuse of Tracking & Complaint Process
07We are committed to resolving genuine issues quickly and fairly. However, the following behaviours will result in immediate order restrictions and may lead to a permanent ban:
- 🗣️Repeatedly contacting support with aggressive, threatening, or abusive language regarding delays outside our control.
- 💳Filing a chargeback or payment dispute before allowing us a reasonable opportunity to investigate and resolve the issue.
- 📦Falsely claiming an order was not received when courier tracking confirms delivery.
- 🔁Submitting duplicate claims for the same order across multiple channels simultaneously.
Please note: All communications are logged and retained. We take fraudulent or abusive conduct seriously and reserve the right to refuse service, cancel pending orders, and pursue legal remedies where warranted.
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Last Updated: March 2026 · Shipping Policy → · Returns & Exchange →